Telegram账户冻结申诉流程：教你解冻 “Your account is frozen!”

一、账户被冻结的常见原因

• 被多名用户举报（如发广告、辱骂、欺诈等）；
• 参与涉及非法活动的频道或群组（如诈骗、出售违禁品等）；
• 短时间内频繁多设备登录或登录行为异常；
• 账号活跃度异常（如突然大量加群、频繁添加联系人、快速发消息等）；
• 违反 Telegram 条款（如发布仇恨言论、虚假信息、恶意链接、滥用机器人等）。

二、可能存在错误冻结

三、解冻申诉具体操作流程

• 设备准备：安卓设备需下载 “Nekogram” 第三方 APP（官方版提交申诉后无法弹出菜单），登录账号后，长按 “Spam Info Bot” 频道，点右上角垃圾桶图标删除对话；iOS 设备可直接使用官方 APP 多次尝试。
• 申诉时效：需在一个月内提交申诉，否则账号会被删除。

具体步骤：

1. 点击 “Your account is frozen!” 提示，选择 “Submit an Appeal”，跳转到 Spam Info Bot 官方申诉频道。
2. 点 “START”，选择 “This is a mistake”。
3. 选择 “Yes”。
4. 复制以下英文发送，说明情况：
   “Thank you for reviewing my case. I am certain my account was blocked by mistake, most likely due to malicious false reports from another user. I have carefully reviewed the Terms of Service and have never sent spam or violated any rules. I would be very grateful if a supervisor could conduct a thorough review of these reports and restore my account's full functionality. Thank you.”
5. 按提示输入完整姓名（建议用英文名）、邮箱（有国外邮箱优先使用）、注册 Telegram 的大致年份（可通过最早聊天记录查询）。
6. 回答 “如何发现 Telegram 及邀请人”，可复制以下选项之一：
   • 选项 1：“I discovered Telegram a while ago when a friend recommended it to me. They invited me to join so we could communicate more easily and securely. Since then, most of my friends and family have started using it as well.”
   • 选项 2：“I started using Telegram because it was the main communication tool for a project with my colleagues. A colleague invited me to our work group, and that's how I began using the app for professional communication.”
   • 选项 3：“I was looking for a messaging app with a strong focus on privacy and interesting community channels. I discovered Telegram through online articles and tech reviews, and decided to join to follow topics I'm interested in and communicate with friends.”
7. 回答 “平均每天使用情况及喜欢的功能”，需与上一步选项呼应，复制对应选项：
   • 若上一步选 1：“On a typical day, I mainly use Telegram to chat with my friends and family in private messages and a few small group chats. What I enjoy most is simply keeping in touch with them in a fast and secure environment. As for features, I really prefer the clean interface and how quickly messages sync between my phone and the desktop app. The ability to edit sent messages is also a very useful feature.”
   • 若上一步选 2：“I use Telegram daily primarily for work-related communication with my team in a dedicated group chat. What I do most is coordinate on projects and share updates. The feature I prefer the most is the ability to send large files and documents without compression, which is essential for my work. I also heavily rely on the desktop app for efficiency.”
   • 若上一步选 3：“My daily use usually involves checking updates from a few news and technology channels that I follow, and participating in discussions in one or two groups related to my hobbies. I most enjoy discovering new information and talking with people who share my interests. My favorite features are Channels, because they are a great source of information, and the ability to create polls in groups, which makes discussions more interactive.”
8. 点 “Confirm” 确认信息准确。
9. 点击 “verify you are a human”，在弹出窗口点 “Open” 打开验证网址。
10. 在官方验证界面勾选 “确认您是真人”，然后点 “Go back to Spam Bot”。
11. 若安装多个电报 APP，选择正在使用的申诉 APP（如 Nekogram）。
12. 点 “Done” 完成提交，等待审核结果。

四、审核结果说明

• 若提示 “您的投诉已由团队主管审核。好消息是，您账户上的所有限制都已取消！”，则账户成功解冻。
• 若提示 “我们很遗憾地通知你，你的上诉被驳回，限制也没有取消”，或 24 小时未收到回复，则申诉失败，账户无法解冻。